Frequently Asked Questions

1. What is raised access floor cleaning?

Raised access floor cleaning involves the professional cleaning of tiled flooring systems that sit above a subfloor, commonly used in offices, data centres, and commercial spaces to manage cables and airflow. We clean both the tile surfaces and tackle residue like tackifier underneath.

2. Why is it important to clean raised access floors?

Dirt, adhesive residue (like tackifier), and dust buildup can cause tiles to stick, shift, or degrade over time. Professional cleaning extends the life of your flooring, improves air quality, and maintains a clean, safe environment for staff or tenants.

3. What is tackifier, and how do you remove it?

Tackifier is a sticky adhesive used under floor tiles to prevent movement. Over time it can become messy, lose effectiveness, or make tiles difficult to lift. We use an industrial-grade water-based detackifier solution that safely dissolves residue without damaging tiles or subfloor materials.

4. What methods do you use for cleaning?

Our process includes:

  • Application of a specialist detackifier and degreaser

  • Use of a green pad floor buffer to agitate grime

  • Final rinse and removal using a wet vac system

This ensures a deep, residue-free clean with minimal disruption.

5. How often should raised access floors be cleaned?

For most office and commercial spaces, we recommend:

  • Light cleaning: Every 6–12 months

  • Deep detackifier removal: Every 1–2 years or during office refurbishment

Heavy-use environments like data centres may require more frequent maintenance.

6. Do you work in Brighton and the surrounding areas?

Yes — we’re based in Brighton and serve the wider Sussex area, including Hove, Worthing, Eastbourne, and Crawley. If you're unsure whether we cover your area, just get in touch and we'll confirm.

7. Is your cleaning process safe for office use?

Absolutely. Our process is:

  • Low-odour and non-toxic

  • Quick-drying to minimise downtime

  • Designed for safe use around electrical systems and raised flooring infrastructure

8. Can you work outside normal hours?

Yes. We understand many businesses need work done outside office hours or on weekends. Just let us know your schedule and we’ll arrange a convenient time to carry out the cleaning with minimal disruption.

9. Do you offer quotes or test cleans?

Yes — we offer free quotes and can provide a small test clean area so you can see the results before committing to a full clean.

10. How do I book a service?

You can fill out the contact form, call us directly, or email us at info@detacsystems.co.uk. We’ll get back to you promptly to arrange a site visit or quote.